get support & advice

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There are lots of ways that we can support families who have been affected by domestic abuse. We provide a whole family service, so we help adults, children and young people as well as those who harm.

Call the CWA 24-hour helpline

Call our helpline at any time if you need to talk. We are here to help. Dial 0300 123 5101 (or 01270 250390 if you’re calling from another area) and we can take it from there.

Visit the Lily Jones Support Centre

Through the Lily Jones Support Centre (named after our founder – find out more about Lily Jones here) we offer several support services to those affected by domestic abuse. These include counselling, support groups and drop-in sessions as well as children’s activities, recovery programmes and training schemes.

IDVA (Independent Domestic Violence Advocates) services

Our IDVA services are staffed by specialist caseworkers and supported by volunteers. They’ll help you decide what action you want to take and will support you in whatever way feels right for you. IDVAs often support survivors through the criminal justice system and co-ordinate health and support services.

Ongoing support

We provide aftercare to families who are re-housed within the local area. This can last for as long as two years. You’ll get practical and emotional support that will enable you to maintain your tenancy and lead an independent life. We’ll be with you every step of the way.

Support from other agencies

We also work with other agencies to co-ordinate help and support. This might include discussions at a multi-agency risk assessment conference (MARAC). We’ll work on your behalf to make sure that all other agencies involved understand the risks you’re facing and know what they should be doing to help.

What’s a multi-agency risk assessment conference (MARAC)?

Where there are serious concerns for your safety (and/or your children's safety), your case may be referred to the MARAC. This is a regular meeting where all the agencies meet to ensure that everyone is fully informed and works together. The aim of the MARAC is to make you and your children safer and agencies will put forward actions to try to help you. Agencies involved might include: housing, health, probation and the police. We’ll attend the MARAC on your behalf to make sure that your views and wishes are represented. We’ll be your advocates and we’ll make sure your voice is heard.

Get legal support

Many solicitors will offer a free 30-minute session to discuss your case (check before booking an appointment!) But we also run a free monthly legal clinic at our Lily Jones Support Centre. Call 01270 250390 to book an appointment.

The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation. Text: NCDV to 60777 for a free call back.

Recovery programmes and personal development

We run a number of recovery and personal development programmes for adults, children and young people. We also run behavioural change programmes for those who harm. Please read our recovery programmes and personal development page for more information.

Use our crèche

We run a crèche facility for survivors visiting the Lily Jones Support Centre. It’s a safe environment where your children can play and learn with our trained staff. With your children in safe hands, you’ll have time to join support groups, attend counselling sessions or visit drop-in sessions. There’s a ‘stay and play’ and there are educational activities such as Rhyme Time, too.

Stay safe online

If you’re worried about someone finding out you’ve visited this website, please read our staying safe online page.

Take a look at our useful contact numbers page for details of other organisations that might be able to help you. Or visit our services for more about how we can help. Remember, you’re not alone – we’re here to help.