our promise to you

You’re part of a huge team that’s making a real difference to people affected by domestic abuse. So much of what we do relies on donations and fundraising. Without supporters like you, we wouldn’t be here. So you have the right to know you can trust us to be fair, honest and treat you with respect. 

When you give to My CWA, we give you our word that your money will help make a difference to a life that is affected by domestic abuse.

You can expect:

• Not to feel under pressure to donate more than you can afford

• Not to feel under pressure to donate more frequently than you want to

• To choose how we contact you and change this at any time

• To know how we are using your donation to help people affected by domestic abuse

• To learn about how your donation helped to change lives

We promise:

• We’ll be clear about who we are and what we do

• We’ll be transparent about our fundraising costs

• We’ll make sure our fundraising is legal and follows best practice

• We’ll always use the Fundraising Regulator Code of Fundraising Practice as our minimum standard and go beyond it where we can

• We’ll keep your personal details safe and secure

• We’ll use your details in the way you have agreed to

• We’ll be clear, honest and open

• We’ll make our annual report and accounts easy to understand

• If things do go wrong, we’ll listen, act and learn

• When things go well, we’ll try to do even better – so please tell us if you like something we’ve done

 From everyone at My CWA, thank you.